Service Request

Initial request for service other than those recorded on this submission will not be acted on.


If you have already submitted a request and following up- please send an email to

service@werringtonHomes.com



Completing this request authorizes Werrington Homes to share pertinent information with trades to respond to service requests when required.


The trade may contact you directly to arrange service.

What is an Emergency

Complete loss of heat between September 15 and May 15;*

Gas leak;*

Complete loss of electricity;*

Complete loss of water;*

Complete stoppage of sewage disposal;*

Plumbing leak that requires the entire water supply to be shut off;

Major collapse of any part of the home’s exterior or interior structure;

Water penetration through the interior walls or ceiling;

A pool of standing water inside the home;

Presence of unacceptable levels of hazardous substances inside the home, such as radon and mould; and/or

Any situation where, in the opinion of Tarion, the home is not fit for occupancy due to health or safety reasons.


* Emergency situations due to the failure of a municipality or utility to provide the service are not within the builder’s control.

Is your service request one of these?

Prior to submitting a service request, first trouble shoot.

Type of Request or Tarion report submission*

Water leak at a fixture

All sinks have shut offs in the cabinet under the sink, turn off the fixture. Warranty for fixture leak is one year.

Smoke Alarms

Need to figure out what to say here!!!

No Heat or A/C

  1. Check your filter- Yes a dirty filter will effect performance and in extreme situations turn off to protect the equipment.
  2. Check to ensure the furnace switch has not been accidently turned off
  3. Ensure outside exhaust vent is not covered with snow or debris, check to ensure there is not an ice build up in exhaust.


Service fees may apply if the HVAC company is required to attend and the repair is one of these trouble shooting items.

Result of trouble shooting

Tarion 30Day Document submission

The Homeowner must submit form to Builder


30-Day Form: You can submit a 30-Day Form during the first 30 days of possession. Use this form to list any unresolved warranty items you and your builder identified during your pre-delivery inspection, as well as any new items that have arisen since you took possession of your home. You can submit only one 30-Day Form, so make sure you include all of the warranty items that you want to report.

Tarion Year-End Document submission

The Homeowner must submit form to Builder


Year-End Form: You can submit a Year-End Form during the last 30 days of the first year of possession. Use this form to list all outstanding warranty items to date. It’s important to note that the one-year warranty is the most comprehensive, and this is your final opportunity to report items covered by the one-year warranty to Tarion. If you do not submit a Year-End Form before the deadline, you may risk not having certain items covered by the warranty. Only one Year-End Form will be accepted.

Tarion Second-Year Document Submission

The Homeowner must submit form to Builder


Second-Year Form: You can submit a Second-Year Form at any time during the second year of possession. Use this form to list any items that are covered under the two-year warranty. Keep in mind that you are allowed to submit as many Second-Year Forms as necessary during this period.

Tarion Major Structural Defect Document submission

The Homeowner must submit form to Builder


Major Structural Defect Form: You can submit a Major Structural Defect Form any time after the second year of possession but no later than seven years from the date of possession. Use this form to report any items that are covered under the seven-year major structural defect warranty. More than one Major Structural Defect Form may be submitted.

Emergency Response Time

Werrington Homes will contact you within 24hrs if not sooner.

Response time -Urgent

Werrington Homes will follow up, no later than next business day

Response Time- routine

Home owners should submit items that require repair on their

30Day or Year-End Tarion form

https://www.tarion.com/homeowners/making-warranty-claim


Tell us WHO you are.

We know your in Canada :)


Trade representative may contact you directly to arrange service.

Phone

Trade representative may contact you directly to arrange service.

Tell us WHERE you are.

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Brief and Factual

Add pictures or Tarion reports here.


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