We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. All damages must be reported within 72 hours. of delivery. Lightology cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your Lightology order was damaged during shipment, please contact us immediately using our Claims Form. To submit a shipment claim with Lightology please use the form below. Please note that replacement parts are only available for fixtures purchased through Lightology directly. Availability is based on manufacturer stock.