JOB’S PURPOSE

"Customer care & operations specialist" is one of the most important roles in City Pop. Customer care is responsible for the smooth and pleasant stay of every tenant. This assumes all communications (multiple channels), personal on-site contact (e.g. during check-ins) or solving Tenant’s problem / answering questions. All Customer care & operation specialist, which for us are like angels, are actively involved in process & product improvement which is realized by many multidisciplinary projects.

By completing the opening of our greatest asset and first one In Italy, we are looking for a motivated team member, that Is looking for a challenging & concrete opportunity to grow professionally. This Is not just "another job", but the real opportunity, to be part of a growing project, and make the difference every day. 

GENERAL REQUIREMENTS

Customer care & operations specialist should BE:

• Responsibility, reliability & flexibility
• Client and solution oriented
• Troubleshooting
• Outstanding communication skills verbal & written.
• Experience in hospitality & customer service as a plus.
• Fluent English and Italian. Any other language of a City Pop location (DE/FR) as a plus.
• Positiveness & willingness to pursue excellence.
• Friendly & with good sense of humor.
• City Pop biggest fan & always ready for new challenges.
• Team player but also able to work independently.
• Open-minded & pro-active attitude (towards Tenant’s & other colleagues).
• Stress resistant & quick in execution (but precise!).

PRINCIPAL TASKS:

• Answering to all Tenants enquiries via multiple channels (e.g. system, mail, phone call, external portals) in timely manner and by setting priorities.
• Managing manual bookings
• Completing and updating the bookings in the reservations system.
• Billing management and invoice control.
• Providing high standard customer care and support.
• Organize regular events for tenants in the managed building, responsible for all aspects related to the event
• Organizing viewing appointments.
• Supporting opening new buildings in the Group (various tasks, depending on project)
• Constantly improving process, service and product by proposing actively ideas and implementing them after agreement.
• Collaboration with facility manager of City Pop, supporting In tasks resolution If needed
• Collaboration with facility management company (cleaning / technician).
• Planning of all cleanings and coordinating them with cleaning company.
• Constant quality control realized by regular site inspections (Pops & common areas).

Place of work: Milan

This post is not simply about "another job." It's an opportunity to work in a young, enthusiastic and rapidly expanding company as well as an opportunity to grow professionally.

Choose to make a difference every day: if you like the excitement of the great experiences and would like to share your enthusiasm as we do, we look forward to receiving your application.

Note for Agencies:

Artisa Group does not accept unsolicited resumes from sources other than the candidate. Artisa Group will not pay any fee for placements resulting from the receipt of an unsolicited offer, even if a company within the group hires the candidate in question.

Agencies must obtain prior written approval from the Artisa Group Human Resources team before submitting resumes, and only in conjunction with a valid and fully executed service contract and in response to a specific job offer. Otherwise, no compensation will be paid to agencies that have not entered into this agreement.