OneSchool Global QLD is committed to ensuring that student, parent and employee complaints are dealt with in an efficient, effective, responsive and fair way and complaints are viewed as part of an important feedback and accountability process. OneSchool Global QLD acknowledges the rights of students, parents and employees to complain when dissatisfied with an action, inaction or decision of the school and the school encourages constructive criticism and complaints. All complaints will be handled in accordance with the Complaints Handling Policy which can be found on the OneSchool Global website. The information you provide will be treated in a confidential manner and will not have an adverse affect on the staff member, student or parent associated with this complaint. Please allow up to 2 business days to receive a response.