Request for Support - Managing your Membership

Please complete this form if you need help with making the following changes to your Membership:


  1. Upgrading your Membership
  2. Downgrading your Membership
  3. Renewing your Membership
  4. Cancel Auto-renewal
  5. Cancelling your Membership


Please note that under normal circumstances you will need to make these changes yourself in the BF Sport80 platform, and whilst we can provide support, BF staff cannot do this for you (especially where you have to make payment or agree to changes to your membership that involve charges).


Once your request has been logged we will aim to be back in touch with two working days, depending on staff availability. For information on office closure periods please visit the BF website here.

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Upgrading your Membership

(If you are trying to upgrade your membership from an Introductory membership and it has expired over a month ago you will first need to complete a Membership reactivation form which can be found here.)


In order to upgrade your membership you will need to log into the BF Sport80 platform (https://bf.sport80.com/) and go through a set of steps. This has to be done by you or the person who took out your membership on your behalf (eg your parent/guardian). BF staff cannot make these changes on your behalf.


The steps are as follows:

If you have auto renewal set up

  1. Log into the membership
  2. Click on view profile
  3. Click on the membership tab under the name
  4. Click on the current (green) button on the right
  5. A box will come up with a red button that says ‘cancel auto renewal’
  6. Click on that and confirm when asked.
  7. Repeat 2 and 3 above this time a box will come up with ‘change membership type’ click on that and select the Membership you wish to upgrade to. You will be charged the difference between the new membership and your original membership


If you do not have an auto renewal set up

  1. Log into the membership
  2. Click on view profile
  3. Click on the membership tab under the name
  4. Click on the current (green) button on the right
  5. A box will come up with ‘change membership type’ click on that and select the Membership you wish to upgrade to. You will be charged the difference between the new membership and your original membership



IMPORTANT NOTE - Your membership upgrade only takes effect at your renewal date. However you may wish to upgrade early. For example you are entering a competition which needs a Compete licence to enter, and your membership is still showing as Recreational.


To upgrade prior to your renewal date, please complete the steps above and then continue on to complete this form to bring forward the start date of your membership.

Please note that we aim to do this within 3 working days of your request (If the matter is more urgent you will have the opportunity to indicate this below and we will do our best to contact you within 1 working day).

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Downgrading your Membership

In order to downgrade your membership you will need to log into the BF Sport80 platform (https://bf.sport80.com/) and go through a set of steps. This has to be done by you or the person who took out your membership on your behalf (eg your parent/guardian). BF staff cannot make these changes on your behalf.


There are no refunds available for membership downgrades, however the change takes effect immediately. We recommend making the changes around 2 weeks before your renewal date.


If you are on auto-renewal you will be automatically charged the downgraded membership price when renewal is due.


The steps are as follows:

  1. Log into the membership
  2. Click on view profile
  3. Click on the membership tab under the name
  4. Click on the current (green) button on the right
  5. A box will come up with ‘change membership type’ click on that and select the Membership you wish to downgrade to.

Renewing Your Membership

Individual Memberships


Auto-Renewal

If you are on auto-renewal this will be done automatically. Depending on your bank you may receive a security authorisation email, you will need to authorise this for your membership to renew.


One time payment

If you are the member (or the person that took out membership on their behalf), you will have received an email notifying you that your renewal is now ready to be completed. In order to complete the renewal follow below:


  1. Log in using the email address that the renewal notice was sent to
  2. Once logged in, if you only manage your own membership you can click on 'Edit'
  3. If you are managing another person's membership you will need to click on 'My Athletes' and then click on the relevant person that you wish to renew for.
  4. Click on 'Memberships' (from the list that shows under their name)
  5. Click on 'Current' or 'Lapsed' button on the right
  6. Then the membership renewal box will come up
  7. This is the point where you can choose to update/change some of your details including Region and Membership Type.
  8. Complete the form and continue through to your basket, checkout and make payment to complete purchase.


If you have not received the renewal notice, or do not have access to your club, click on the 'Contact Support' button below.



Club Memberships

If you are the club administrator, you will have received an email notifying you that the club renewal is now ready to be completed. In order to complete the renewal follow below:


  1. Log in using the email address that the renewal notice was sent to
  2. Upon log in, switch into the club - you can do this by clicking on the menu button in the top right corner of the screen (4 white lines next to your name) and selecting the club name.
  3. Click on 'Memberships'
  4. Click on 'Current' or 'Lapsed' button on the right
  5. Complete the form and continue through to your basket, checkout and make payment to complete purchase.



Please note that you don't need the renewal notice to login to renew - as long as you have your email address that you set up on the system. If you need to change your email address complete this form.

Cancelling your Auto-renewal

If you manage only your own membership:

  1. Log into the BF Sport 80 platform
  2. Once logged in, click on 'Edit'
  3. The membership box will come up.
  4. Click on the red ‘cancel auto-renewal' button and confirm when asked.


If you are managing another person's membership

  1. Log into the BF Sport 80 platform
  2. Click on 'My Athletes' and then click on the relevant person that you wish to cancel auto-renewal for.
  3. Click on 'Memberships' (from the list that shows under their name)
  4. Click on the 'Current' button on the right
  5. The membership box will come up.
  6. Click on the red ‘cancel auto-renewal' button and confirm when asked.


Please cancel auto-renewal 2 working days before the expiry date to avoid being charged.


Please note that as membership is non refundable (part of the Terms and Conditions of taking out membership), cancelling membership will not result in any refunds due.



Cancelling Your Membership

If you are not on auto-renew you do not need to take any action. You can just let your membership lapse.


If you are on auto-renew you will need cancel it. This can be done by logging into the BF Sport80 platform - for more help with this select this option from the first field in this form.


In both cases you will still receive reminders to renew.

If you don't want to receive these reminder emails we can remove your email address from the system and you won't get these reminders (or any other communications from the system). If we remove your email address please note that you won't be able to login to the platform again.


If you would like us to do this for you, carry on completing the form and let us know in the 'Any Related Comments' field.


If you have subscribed to other BF newsletters (such as the Friday newsletter) you may have to separately opt out of these as these are not always linked to your membership account.


Please note that as membership is non refundable, cancelling membership will not result in any refunds due.




If having read and followed the instructions you would still like help, please tick the box and complete the remaining fields.

Are you contacting us on behalf of a club or an individual?

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Name of the Member (club or individual) whose membership you are contacting us about

Membership Number of the Member (if known)

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We will use this number in the first instance to contact you - we will aim to call you back within 2 working days and we will call you during normal working hours (9-5).

If we cannot reach you by telephone within 48 hours we will follow up with an email to the address that you supply.

Please tick this box if you need support in a shorter timescales that laid out within this form. We will do our best with the resources we have available to help.


Please note that ticking this box will not result in out-of-hours support as all membership changes will be done during office hours (Mon-Fri 9.5, excluding public holidays).

Please explain why the matter is urgent.

Data collected through this form will be held in accordance with the British Fencing Privacy Policy that can be found here: https://www.britishfencing.com/policy-zone/gdpr-data-protection/.


The personal data you have provided in this form will be used by BF for the following purposes:

To contact you in relation to the information provided on this form.


BF will store and retain the personal data you have provided in this form for 24 months after your request has been processed.


Complaints or Queries

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. BF tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.


This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the BF’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed.


Any requests for this should be sent to the Data Protection Officer at the address below. If you want to make a complaint about the way we have processed your personal information, you should also contact the Data Protection Officer at the address below.


Access to your data BF tries to be as open as we can be in terms of giving people access to their personal information.


Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

•    give you a description of it;

•    tell you why we are holding it;

•    tell you who it could be disclosed to; and

•    let you have a copy of the information in an intelligible form.


Errors If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Data Protection Officer as detailed below.


Erasure You can also ask us to delete the data we hold about you by, once again contacting the Data Protection Officer as detailed below.


How to contact us: If you want to see BF’s Privacy Statement and full Privacy Policy you can find these on the website in the Policies section at the foot of every webpage, https://www.britishfencing.com/policy-zone/gdpr-data-protection/, or you can request a copy by email from the BF Data Protection Officer who can be contacted by email or in writing, details below:

BF Data Protection Officer

British Fencing Head Office

1 Baron's Gate 33-35 Rothschild Road

London

W4 5HT


or


dataprotection@britishfencing.com


Please tick the box below to confirm you have read and agreed with the statement above.