Please be reminded that you must only have one (1) NMAT-verified account; multiple accounts are NOT permitted.

A prompt message saying, “The system has detected that you already have an account,” means that your name may be similar to an existing name in the system.

Below are your options:

Option 1: Retrieve your old/existing NMAT account

• No need to fill out this form.
• Return to the NMAT Website login page. Go to the Login tab and enter your verified email address and password.
• If you have FORGOTTEN your password, go to the Request New Password tab, enter your email address, and follow the instructions as guided by the system.
• If after nominating a new password an 'Access Denied' page appear, simply refresh the page and login with your new password.

Option 2: Request for your new account to be verified, subject for review and approval of the NMAT Secretariat.

Provide the following information and upload a valid ID in PDF or picture format, e.g. jpeg or png:

1. Complete Name (Given Name, Middle Name, Surname)
2. Birth Date
3. Valid ID in jpg or pdf format (e.g. Passport)
4. 2x2 ID Photo in jpg or png format
5. Email Address of the Registration Account you wish to activate

The NMAT Secretariat will verify your identity based on the information and valid photo ID you will send. The account associated with the email address you will submit will be activated.

To request cancellation of your NMAT ERF hard copy shipment, please submit this ticket with a copy of your NMAT Registration Form attached.

You can cancel your online NMAT registration by notifying the NMAT Secretariat WITHIN the registration. The Registration Fee is non-refundable. You are entitled to a ninety percent (90%) refund of your testing fee only (an additional bank transfer fee may be deducted by your bank) if you submit a request for a refund of Test Fee.

Please note:

• You will not be eligible for a refund if cancellation is done AFTER the registration period.
• Refunds can take up to six (6) weeks to process after the scheduled test administration to prioritize pretest and posttest preparations.
• Absentees are not eligible for refund.

The countries/test centers/test dates appear if the registration is open and/or if there are still available slots.

If during the registration period, a country/test center/the test date is NOT on the list, it means that the slots are already FULL. It may also be possible that all slots are just temporarily reserved or taken if payments are pending. If vacancies open up, then the country/test center and the test date will re-appear.

If all test dates are fully booked (either taken or temporarily reserved), this message might also appear:

“All slots are currently reserved/taken. Please check back periodically to see if vacancies will open up on any test dates.

Note: Form with this particular topic/subtopic will not be processed.

For failed payments, abandoned, or unpaid transactions, you will need to create a new application.

Fill out this form, if after an hour you still cannot create a new application/registration.

NOTE: Those who have already attempted/taken the October 2024 online NMAT are not eligible to register for the January-February 2025 test dates.

If you attempt to register using your NMAT account or a different email address, it will be invalidated and your payment will be forfeited.

Please be reminded that the following WILL result to automatic voiding of your transaction and registration:

• Late payment or payments made after the cutoff, including over-the-counter payments posted beyond the deadline, and/or
• Incomplete or insufficient payment amounts.

In such cases, it is recommended that you:

• Create a new registration using the same NMAT-verified account or email so that you can immediately secure a slot.

• If the fees have been deducted/charged from your account, contact Dragonpay or fill out the refund request form through found on this page/link: https://www.dragonpay.ph/refund

Note: Form with this particular topic/subtopic will not be processed.

Please make sure that you are choosing the correct test date and test session.

1. If you registered for the DOMESTIC slot, please choose the test date for PHP.
2. If you registered for the INTERNATIONAL slot, please choose the test date for USD.

Use the scroll bar to see the full list of test dates/slots.

If the issue persists, UPLOAD a copy of your NMAT Application Form and the screenshot of the error page.

Note that you can cancel your online NMAT registration and request a refund within the registration period only. See Payment & Refund Policy in the NMAT Bulletin of Information.

We do not accept or process cancellations, even without a refund, after the designated registration period for a specific test schedule.

Failure to take or complete the test on the scheduled test date, under any circumstances, will result in the total forfeiture of your NMAT registration and testing fees.

If you do not/did not attend your scheduled test day, you will be considered "Absent," and it will not be counted as an attempt to take the test. Your registration and payment will be automatically forfeited.

If you missed your scheduled exam, you can submit the NMAT Appeal form, subject to review and approval by the NMAT Secretariat.

Note that the NMAT Appeal form will be open for a specific period only. Visit the NMAT website for more details.

Note: Form with this particular topic/subtopic will not be processed through this form.

The NMAT test administration test schedules and modalities are posted on the NMAT website. Visit the NMAT website and go to Home page.

Regularly check the NMAT website for updates and/or any announcements.

The online test administration for all test centers, both international and domestic, adheres to Philippine Standard Time (PST). Specific access time for the online NMAT is be indicated in the email invite and test link for the actual examination.

Note: Form with this particular topic/subtopic will not be processed.

If your application status is already PAID, you may log in to your NMAT account, select Online Options: View Status/Downloads, and provide the relevant information required by the system to view all important guidelines and resources including the demo test link.

For technical concerns relating to the browser, demo test and system compatibility, contact the NMAT Help Desk. You can find the contact numbers in the Candidate Online Assessment Guide (COAG).

If you need assistance on your exam day, please contact the NMAT Help Desk directly.

Link to the actual test:

• Sending of test invite containing the link for the actual test: 2-3 days before the first test date of the current NMAT cycle (Regular test dates).
• If you have concern regarding the test link, fill out or check out the topic "Test Link."

Note: Do not use the 'Contact Us' form for urgent exam-day or on-test-day support. This form does NOT process requests for TECHNICAL SUPPORT. Follow the instructions above. Form with this particular topic/subtopic will not be processed.

Availability of NMAT Test Results or Examinee Report Form (ERF):

• E-copy: Can be accessed on your NMAT-verified account twenty (20) CEM working days from the LAST day of the test administration.
• Printed copy: Six (6) weeks from the LAST day of the test administration.

Please take note of the following:

• Check out the test date announcements on the NMAT website homepage, which include the online posting schedule for test results.
• You may request an additional copy in advance via the NMAT ERF Request form. However, please note that it will be processed and delivered separately, following the schedule/timeline outlined on the form.
• Processing of Additional Copy Requests: 10-15 business days, provided that the required proof of payment has been submitted.
• The NMAT Secretariat does not process ERF requests for ANY test date 2 weeks before and after the test administration.
• If you have already taken the NMAT, select the 'Former NMAT Examinee/Test-Taker' on this form and select the NMAT Test Results-Related Inquiry for your specific concern/inquiry.
• Form with this particular topic/subtopic will not be processed.

Only PAID registrants are issued with application number and are permitted to edit certain application details.

For failed transaction or payment, abandoned payment page, insufficient payment, you will need to create a new application using the same email address

If a 'Registration Limit' page appears, submit a ticket with the topic 'Payment Concern' and subtopic 'Failed Payment or Registration Limit Issue.'

Note: Follow the instructions above. Form with this particular topic/subtopic will not be processed.

Make sure to read or go through the list before making a request. You may choose a temporary filler/answer for the name of the school and/or degree program when you are registering.

Immediately send a request through this form to add the name of your school/degree program to the list together with a supporting document that shows the name of your school/course.

After your school or course has been added, you can then update your answer in your application form, but only WITHIN the Registration Period. Log into your account and click Edit Registration.

Please be informed that you have to create a NEW REGISTRATION for you to be able to change the mode of your payment. Also, the creation of new registration is subject to the availability of slots.

If you are decided to change your mode of payment, we will need to VOID your previous application and reactive your account so you can create a new registration. Include your NMAT-verified email address in the message box.

Note: The processing of name correction requests for the April-May 2025 NMAT will start after the registration period to prioritize ongoing registrations. If you have not registered yet, please proceed with registration and await processing of your name correction request.

Please be informed that this request is subject to VERIFICATION and may entail a processing fee. Fill out the additional information and upload the following as supporting documents:

1. Valid ID. Must be one of the following:

a. Government Issued ID with photo, signature, and date of birth (i.e. Passport, National ID, Voter's ID, Driver’s License, UMID, Postal ID. EXCEPT for Philhealth and TIN ID)

b. Other ID with photo and signature + Birth Certificate

2. Registered email address

Note: The processing of name correction requests for the April-May 2025 NMAT will start after the registration period to prioritize ongoing registrations. If you have not registered yet, please proceed with registration and await processing of your name correction request.

Please be informed that this request is subject to VERIFICATION and may entail a processing fee. Fill out the additional information and upload the following as supporting documents:

1. Letter of request to change your name/information

2. Valid ID. Must be one of the following:

a. Government Issued ID with photo, signature, and date of birth (i.e. Passport, National ID, Voter's ID, Driver’s License, UMID, Postal ID. EXCEPT for Philhealth and TIN ID)

b. Other ID with photo and signature + Birth Certificate OR Affidavit of One and the Same Person

3.    Complete Name (Given Name, Middle Name, Surname)

4.    Birth Date

5.    Registered email address

Note: The processing of photo update requests for the April-May 2025 NMAT will start after the registration period to prioritize ongoing registrations. If you have not registered yet, please proceed with registration and await processing of your photo update request.

The photo can still be edited/updated until the LAST DAY of the registration period. Request for photo update AFTER the registration period is subject to VERIFICATION and may entail a processing fee.

Kindly attach in your request the following:

1. Copy of your valid photo ID, and
2. Recent 2x2 picture and use your application number as its file name.

Additional instructions or updates will be emailed by the NMAT Secretariat upon review of your request.

For paid-up examinees:

All registration information including payment details are already linked/associated with your NMAT-verified email address. Your only option is to fill out the 'Contact Us Here' form with the topic 'Test Link' and request your Link to the actual test be send to your new email address.

For those who are not yet paid:

You may create a new account using your new email address. The system will temporarily block the new account, immediately fill out the 'Contact Us Here' form, select the topic Account Already Exists, and attach the required document outlined in the form. It will be subject to review and verification of the NMAT Secretariat.

Note: Follow the appropriate instructions above. Form with this particular topic/subtopic will not be processed.

All candidates/PAID registrants will receive via e-mail the test invite containing the link for the actual test 2-3 days before the first test date of the current NMAT cycle (Regular test dates). It will be sent to their registered email address. See Step 14: Know How to Access the Test under the NMAT Bulletin of Information.

Candidates are advised NOT to empty their Inbox and SPAM/Junk folder before their actual test day and to look for the email from CEM Ph in said sections with the subject heading 'CEM Helpdesk from CEM Ph invites you to take NMAT Online Test_Test Date_Time'.

If you have other inquiries or concerns regarding the test link/test invite, you may fill out this form and upload a copy of your NMAT Registration Form.

Schedule of Sending of Test Link:

• October 2024 cycle: October 2, 2024, from 2PM to 4PM (PST)
• January-February 2025 cycle: January 13, 2025, from 3PM to 5PM (PST)
• April-May 2025 cycle: April 10, 2025, from 2PM to 4PM (PST)

Important: If you cannot find the test link at least a day before your scheduled exam, immediately text the NMAT Help Desk with your concern, including your name, application number, and test date and time, for assistance.

You can edit your mailing address WITHIN the registration period only.

AFTER the registration period, you have the following options:

• Request an advance ERF duplicate or reshipping to your new address. Please note that the NMAT Secretariat will not process any duplicate copy requests for the recent examination date until after original copies are distributed. Or,
• Wait for the tracking number of your original ERF, which will be emailed once the parcel is picked up, and coordinate with the courier for alternative delivery options.(e.g. pickup at the courier warehouse or office).

Note: Form with this particular topic/subtopic will not be processed.

To request a duplicate copy of your test results or resending of your original NMAT ERF, kindly fill out the NMAT ERF Request Form found also on the NMAT Website or through this link https://www.cem-inc.org.ph/nmat/nmat-erf-request-form.

Note: Follow the instruction above. Form with this particular topic will not be processed.

For NMAT Application Number request.

If you are already paid, you can get your application number in the NMAT Registration Form which will be sent to the email address you registered for the NMAT after your payment has been confirmed or you may get the first 10 digits of the Transaction ID found in your Dragonpay Payment Confirmation. The application number are numerical.

For Dragonpay Confirmation request.

Applicants with PAID registration will receive proof of payment from their selected payment partner/processor aside from the Dragonpay confirmation. Double-check if the test fee was deducted from/charged to your account.

For NMAT Registration Form request.

If you already received a payment confirmation from Dragonpay, please wait 3-5 banking days for the updating of your registration status. Double-check your inbox/SPAM/Junk mail for your NMAT Registration Form after the said period. If you have recently deleted some emails in the inbox and spam folders, please check the trash section of your account.

If you still have not received any confirmation, you may send a new ticket and ATTACH a copy of your proof of payment complete with payment details, e.g. date and time paid, amount settled, reference number issued by Dragonpay, etc. Proof of payment with incomplete details cannot be verified.

Applicants with PAID registration will receive proof of payment from their selected payment partner/processor aside from the Dragonpay confirmation. Double-check if the test fee was deducted from/charged to your account.

If you are paying via online banking, e-wallet, or credit card, please allow the NMAT registration system 10-15 minutes to update your payment status.

Please take note that some banks and over-the-counter channels do not remit payments on time. So make sure to pay a day before the deadline indicated on the payment instructions.

You may proceed in submitting a ticket for payment verification once you have received your proof of payment. Kindly upload the document complete with the following information:

1. proof of payment with timestamp of payment and reference number (emailed/sent by the payment processor you chose, e.g. from the bank, Gcash, or 2c2p, etc.)
2. payment instructions from Dragonpay.

Independent courier service providers are contracted to transmit the ERFs. Delivery time may take more days for bulk mailing or approximately 4-7 days for NCR and 7-14 days in the provinces.

You will receive an email with your tracking number after the courier has picked up the document(s).

Use the tracking number to check the delivery status of your ERF by visiting the relevant courier website below:

• For your original/first ERF copy: https://supplychain.2go.com.ph/
• For extra copy or succeeding delivery requests: https://www.lbcexpress.com/track/

Additional instructions:

• If the status indicates a delivery issue or advises you to contact the courier directly, please do so immediately to facilitate communication and coordinate any necessary arrangements with the courier.
• If your ERF has been returned to us as indicated by the courier’s status, please submit the NMAT ERF Request Form instead of using the Contact Us Here form. No need to submit a ticket.

If you need further assistance, please provide the following information to facilitate the checking of your ERF request:

• ERF Request Number or Tracking Number
• Application Number
• Test Date

If you have already paid the applicable fees but cannot proceed to take the test, you may submit a request which will be subject to the availability of slots, review and approval of the NMAT Secretariat.

Rescheduling requests received AFTER the registration period will no longer be accepted and processed through the 'Contact Us Here' form.

To ensure confidentiality, the electronic copy of the NMAT ERF can only be accessed through the examinee's verified NMAT account, and only prior to the opening of the next registration period. Once a new registration cycle begins, the ERF will no longer be accessible.

To view your NMAT Examinee Report Form (ERF), please click on the "Test Results" under the Online Options on the NMAT website. Select your test date (disregard the USD or Php slot).

Please note that requests for score disclosures via phone or email (e.g. sending of e-copy via email) will not be entertained. If you are unable to access your e-copy due to issues such as loss of access to your NMAT-verified account, you may request for a Password Reset via Contact Us Here form. Otherwise, you will need to either submit a request or wait for the delivery of the hard copy.

Note: Read and follow the appropriate instructions above. Form with this particular topic/subtopic will not be processed.

To reset your password, click 'My Account' and click the 'Request New Password' tab. Check the message inbox or spam mailbox of the email address you provided for resetting your password.

After you have nominated a new password, disregard the message 'Access Denied' and simply log out and log in to your account.

Make sure that you have a strong and stable connection. Try to clear your cache or browser history before you try to log back in to your account. If the error persists, submit a ticket and ATTACH a copy of the following:

a. valid ID (jpg or pdf format)

b. 2x2 ID picture, 600px by 600 px, jpg format. Make sure to follow the specifications here: https://www.cem-inc.org.ph/nmat/specifications-digital-photo

The following may be sent in lieu of the TOR; Certified True Copy of Grades, Certificate of Graduation, Certification to Graduate, True Copy of Grades, or Certificate of Enrollment (for currently enrolled 4th/5th year students, or 2nd-year INTARMED and LEAPMED students).

Proof of eligibility, regardless of the stated purpose on the document (e.g., Board Examination, Visa Application, etc.), will be accepted as long as it is issued and certified by your school’s registrar or authorized school representative.

Take note of the submission deadline:

• For October 2024 online NMAT takers - November 18, 2024
• For January-February 2025 NMAT Takers - December 20, 2024.
• For April-May 2025 NMAT Takers - May 16, 2025.

Send the required document(s) to nmatrequirements@cem-inc.org.ph.

Reminders:

• If the name on your proof of eligibility differs from your valid ID, please include relevant supporting documentation (e.g., marriage certificate or an affidavit of "one and the same person").

• When you email your document, make sure that the subject line follows the format indicated on your NMAT Registration Form.

• The Contact Us Here form does not accept or process proof of eligibility.

• If you have already submitted the document, you will receive an auto-reply. Additional communication from the NMAT Secretariat will only be sent to those with concerns or issues related to their document(s).

Note: Read and follow the appropriate instructions above. Form with this particular topic/subtopic will not be processed.

For technical concerns relating to the browser, demo test, and system compatibility, contact the NMAT Help Desk. You can find the contact numbers in the Candidate Online Assessment Guide (COAG).

If you need assistance on your exam day, please contact the NMAT Help Desk directly.

Note: Follow the instructions above. Do not use the 'Contact Us' form for urgent exam-day or on-test-day support. This form does NOT process requests for TECHNICAL SUPPORT.

If you have taken the NMAT and have decided to discontinue or wish to waive the release of your NMAT results, you may fill out NMAT Waiver form found on the NMAT website.

Once you have filled out the form, NO NMAT results will be released, nor will you be included to the masterlist.

Note: The NMAT Waiver form will be open for a specific period only. Visit the NMAT website for more details. Follow the instructions above. Form with this particular topic/subtopic will not be processed.