HFA Customer Satisfaction Survey

HFA Customer Satisfaction Survey - 2023-24

The HFA is keen to hear the views and opinions of all stakeholders, to ensure that it continues to deliver for the game across Herefordshire.

Thank you for taking the time to complete this survey, which supports this aim and should only take 5 minutes to complete.

Please note that all answers will be completely anonymous, except where you choose to enter the competition to win a £50 Amazon Voucher.

Please confirm which role/s you hold in grassroots football

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The Football Development team's activities include: Coach Education and CPD events, Disability and Inclusion events, Club Facility Development, Access to Funding, Walking Football, Veterans Football and development of the Male, Female, Adult and Youth game. If you have accessed these services in the last 12 months, how satisifed are you with the services received?

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Please use this box to provide further information to support your answer above

The Football Service team's activities include: Discipline, Affiliation, Competition Sanctioning, HFA Pitch Bookings, the Herefordshire Football League, Player Registrations and Cup Competitions. If you have accessed these services in the last 12 months, how satisifed are you with the services received?

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The safeguarding team's activities including: Ensuring compliance with safeguarding standards, supporting welfare officers, managing complaints and providing CPD. If you have accessed these services in the last 12 months, how satisifed are you with the services received?

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If you have used the HFA's facilities in the last 12 months (HFA pitch, changing rooms, meeting rooms) how satsified are you with your bookings?

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Overall, how satsified are you with the services you have received from the HFA over the last 12 months?

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Please use this box to provide any other comments about your experiences in grassroots football in Herefordshire

Please use this box to set out how we can help you/your Club further?

If you wish to enter the draw for a £50 Amazon Voucher, please include your email address here

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