NCRSwift Debt Review Dispute Questionnaire

You can only placed under debt review if you voluntarily applied and singed Form16

To be placed under debt review you need to consult with a debt counsellor in person, not the office staff, reception or consultant.

Form 16 is a mandatory debt review application form, you cannot be placed under debt review if you did not sign this form

Full residential address including street name and city/town

Proof of income is required to assess your financial circumstance in order to qualify for debt review. Without it the debt counsellor cannot proceed with the debt review application.

The debt counsellor should draft a supporting affidavit for your commissioning in order to submit the debt review application to court.

All debt review applications are concluded with a court order to enforce the restructured payment arrangment.

The debt counsellor is obliged to relay the court order to you.

The debt counsellor charges a fee for the service rendered, this fee is collected by the appointed Payment Distribution Agent (PDA)

Only accounts that were placed under debt review.

Only accounts that were placed under debt review.

A Clearaance Certificate is issued by a debt counsellor once you have settled all accounts that were placed under debt review.

Briefly let us know any information regarding your interaction with the debt counsellor, how you were placed under debt review and any action you have taken so far.

Please only mention interaction with the debt counsellor and not other parties like people you paid to get you out of debt review.

If you did not apply for debt review or sign any documents from a debt counsellor, just type "Never Applied for Debt Review"

Important

• An affidavit is required to initiate investigation into the alleged unlawful debt review placement or any violation of the regulations by the debt counsellor on record.
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• The Affidavit must clearly state valid facts of non-compliance with specific Section 86 regulations, processes and procedures.

You have the option to draft your own affidavit or use your own lawyer - Lawyers charge up to R2000.

Or request the service our selected in-house affidavit specialists to draft a professional Section 86 affidavit on your behalf. Select preferred payment option below.

We strongly encourage using a specialist or legal practitioner who is conversant with Section 86 of the NCA.

• If you do not supply affidavit in 10 days, your file will be deleted.
• Invalid affidavits will be rejected.

Click this link to view sample affidavit: {{Sample Affidavit}}

Important:

Please note that the Complaints Official cannot proceed with the investigation until you submit the Form29

1. Cick this link to dowload the prescribed dispute form Form29:
2. Save the completed form and upload it with you ID
3. You can upload any other documents related to the debt review.

In case you are unable to upload, you can email the form 29, your ID and any documents to docs@ncrswift.org.za