Please complete and submit the form below.

Terms and Conditions*

By enabling and using LivePerson’s integration with Google Business messages I, as an authorized signatory for this account, acknowledge and agree:

Google considers the Business messages service as beta.
LivePerson will share messaging data with Google for product inter-operation.
Company’s Business messages with consumers will consume LiveEngage engagement credits as per Company’s Order Form or other binding agreement with LivePerson or the partner you signed your contract with.
Google is solely responsible for Google acts, omissions, services, applications, and technology.
My company is bound by the Google Business messages Product Policies, which Google can enforce directly or through LivePerson or the partner you signed your contract with, and Company’s agreement with Google covers Google’s use and deletion of messaging data and provision of any Google services to Company.

I accept the terms and conditions.

GBM Entry Points*

Which Google Business Messages entry points are you interested in launching?

Google Project Messages (Ads)

Non-local (Organic Search, Site Links, Answer Card, Dialer)

Local (Placecard)

Email Address*

Your email address must be with the brand's or parent company's domain name.

What is your brand's customer service phone number?*

Phone

Conversational Cloud Site ID #*

Account ID for which the Google Business messages solution will be deployed.

Address*

Please provide the brand headquarters' complete physical address.

Liveperson Primary Contact*

Full Name + Email Address

Liveperson SC/SA/SE*

Full Name + Email Address of Your Assigned Technical Partner.

Brand Name*

Brand Website Address*

Brand Display Name*

The brand name consumers will see in the conversation window.

Maximum of 21 characters.

Link to Brand's Privacy Policy.

Brand Logo File Upload*

Requirements:

The resolution should be 1024x1024 (square) with enough padding to fit in a circle.
The file format has to be PNG/JPG format.
Background cannot be transparent.
The logo itself must be in the center of the file.
Leave sufficient space in your image to account for cropping.
Space your logo equidistant from all sides of the image to make sure it displays properly and fully.

Any deviation from the above requirements will result in delays.

Drag and drop files here or

Logo Example

File is attached, click here to access it.

Select "yes" in the dropdown to indicate when you are ready for the next steps.

Select or enter value

Welcome Message

The greeting consumer sees before they send a message to the brand. For example, "Thank you for contacting <brand name>, to start a conversation, please select one of the following options:"

Conversation Starter button #1*

Define a Conversation Starter button that a consumer will select to start a conversation. Note that Conversation Starter Buttons are not a requirement for GBM.

Example: Billing Question. If none, put n/a in the field below.

Do you have a 2nd Conversation Starter Button?*

Select or enter value

Conversation Starter Button #2*

Define a 2nd Conversation Starter button that a consumer will select to start a conversation.

Example: Order Status.

Do you have a 3rd Conversation Starter Button?*

Select or enter value

Conversation Starter Button #3*

Define a 3rd Conversation Starter button that a consumer will select to start a conversation.

Example: Product Question.

Do you have a 4th Conversation Starter Button?*

Select or enter value

Conversation Starter Button #4*

Define a 4th Conversation Starter button that a consumer will select to start a conversation.

Example: Delivery Status.

Do you have a 5th Conversation Starter Button?*

Select or enter value

Conversation Starter Button #5

Define a 5th Conversation Starter button (Quick Reply) that a consumer will select to start a conversation.

Example: Update or Change Order.

Consumer Access and Agent Availability*

If you ready to go to the next section, please select "yes" in the dropdown.

Select or enter value

Brand Operating Timezone*

In which Time Zone does your brand primarily operate?

Typically this is centered around when your agents are online.

Select or enter value

Human Agent Availability*

Will your human agents be available 24 hours a day, 7 days a week

If your human agents are available 24/7, selected "yes."
If your human agents are not available 24/7, select "no."

Select or enter value

Human Agent Availability - NO*

If you answered NO to the question, "when are your human agents available?" Please provide the following information:

Day(s) of the Week + Start Time (AM or PM) + End Time (AM or PM)

Survey Acknowledgement*

Google sends a post-conversation survey as part of this solution to track CSAT, and any post-conversation survey your brand currently has in place must be disabled. Google will share CSAT survey results with the brand as needed.

I acknowledge this requirement

Send me a copy of my responses

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