Thule Warranty - Consumer

Thule Warranty - Consumer

Phone: +61 2 9887 2473

Email: customerservice@goactiveoutdoors.com.au

Website: www.goactiveoutdoors.com.au

Address: 2B/277 Lane Cove Road Macquarie Park NSW 2113

Your Details

Full Name*

Phone Number*

Phone

Email*

Address*

Please enter a valid mailing address replacement parts can be sent to – no PO boxes

Dealer Info

Store Name*

Please include suburb for multi-location businesses

Store Phone Number*

Phone

Claim Details

Part Location*

Select

Vehicle Details

* Required for all roof rack claims

Was Your Product Installed by the Dealer?

* Required for all roof rack claims

Yes

Product Name(s) or Part Number(s)*

Date of Purchase*

Please verify the warranty period of your product. If you are unsure, give us your best guess and submit for further assessment https://www.thule.com/en-au/about-thule/warranty

Part Number(s) to be Replaced*

Please refer to the spare parts guide to find your part number https://www.thule.com/en-au/thule-support/spare-parts Separate part numbers with commas. i.e. xxx , xxx xxx

Batch Number

To find your batch/serial number please follow the link and search and select your product. You will see a an empty box with "Where do I find this?"

(Please take an image of the sticker for the additional file uploads)

Product registration | Thule | Australia

Pro Tip - You can also use this time to register the product with Thule if purchased within the last 2 years

Additional Details*

Use this box to describe the circumstances in which the product was damaged.

Proposed Outcome of Claim*

Select

Alternate Outcome

If you selected "other", please describe your proposed outcome here.

File Upload*

1. Proof of Purchase* 2. Batch Sticker* 3. Full Image of Product* 4. Image of Damaged Part*

PLEASE ENSURE PROOF OF PURCHASE AND BATCH NUMBER PLATE IMAGES ARE UPLOADED. IF THESE ARE NOT PROVIDED YOUR CLAIM WILL NOT PROGRESS.

Drag and drop files here or

Send me a copy of my responses

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