The purpose of the HealthConnect Hub’s use of Care Coordination Systems (CCS) is to maintain an electronic community health record that tracks care coordination activities over time. The community health record is a longitudinal record of a community member in the community regardless of agency affiliation. The major components of the record are demographics, messaging, narrative notes, risk assessments, standardized screening tools, care plans, referrals, and medication management. CCS also provides functionality to receive and issue payments for services.

Agreement

1. Timely and accurate entry of data

        a. Community Health Records are records that follow the community member and may be viewed by multiple agencies/programs over subsequent episodes of care. It is important that data entered in the CCS platform are an accurate representation of engagement. Agencies and their authorized users agree to enter accurate information and data to reflect the voice and perspective of the community member and the services provided.

b. Community Health Records are used for reporting and payment. Documentation of community member engagement shall be entered in a timely manner by authorized users in accordance with program policies or within two business days.

2. Use of data for quality assurance and community assessment

    a. As a centralized, neutral care coordination hub, the HealthConnect Hub may use data for quality improvement, assessment of program effectiveness, and to determine community resource needs and barriers to access. Any data that is made publicly available is deidentified.

3. Consent from Community Member

    a. If Partner refers into the HealthConnect Hub (including internal referrals), Partner will make every effort to obtain at minimum prior verbal consent from the community member to enter referral information into the HealthConnect Hub. Referral information may include demographic information, preliminary health information, and social needs.

    b. If Partner is documenting in the HealthConnect Hub, Partner must obtain prior consent from the community member to use CCS for documentation purposes.

4. Authorized users

    a. Partner shall identify employees that have need to use CCS for purposes of entering and retrieving data in a HealthConnect Hub integrated program, ensure appropriateness.

    b. The HealthConnect Hub will provide and manage access to CCS by issuing individual usernames and passwords. Partner will notify the HealthConnect Hub within one business day when a staff member with HealthConnect Hub with user credentials has been terminated or is no longer in a role needing CCS credentials.

    c. Partner will use reasonable care in selecting such individuals and shall place appropriate privacy and security restrictions on its authorized users. Partner will apply appropriate sanctions against any authorized user who fails to comply with the requirements of this Platform User Agreement.

5. Transferal of records

    a. The community health record follows the community member. In the event that a community member is referred to or enrolls in another program (either by community member choice, change in program eligibility, or program agreement) the record will be transferred to another agency or program caseload.

6. Privacy and confidentiality

    a. The HealthConnect Hub stays compliant with HIPAA privacy laws and Washington State data privacy law. Partner must, and Partner must ensure its employees and other users of the HealthConnect Hub, comply with all applicable HIPAA and data privacy and security laws and regulations.

    b. If Partner is subject to additional privacy and confidentiality regulations, it is the responsibility of Partner to ensure use of the HealthConnect Hub meets compliance with those regulations before entering into a user agreement with the HealthConnect Hub.