Canada Returns Form

⚠ Attention MONAT Family! ⚠

Thank you for your participation in our Returns Form feature. Please note this form will be discontinued effective October 1st, 2022.

After this time, you may request your return by contacting our Canada Customer Care team via Canadamonatsupport@monatglobal.com or by calling/chatting us.


Welcome to our returns portal! Please read this information below carefully before processing your return. Please note this form should be used for Canada customers only.


  • Orders within 30 days : MONAT offers a 30-day money back satisfaction guarantee (excluding shipping and handling charges) to all customers and Market Partners.
  • Orders 31-90: After 30 days, MONAT offers a 90% refund of the purchase price (excluding shipping and handling charges) on the return of all unopened and unused product. We will happily refund the purchase price (excluding shipping and handling charges) of returned item(s) to the original form of payment.
  • Any returns after 90 days from when the customer or Market Partner receives their order will not be accepted.


Once we receive your entry, we will send you a return confirmation number. Please write this number on the box and return your item(s). You will be responsible for return shipping.


NOTE - If you wish to cancel your entire account and no longer receive orders from MONAT, you must contact Customer Care. MONAT will assess the following cancellation fees if you do not complete the minimum lifetime requirement of 3 Flexship orders: $33 CAD = Enrollment Order only completed $25 CAD = Enrollment Order + 1 Flexship Order completed

  • Email us at: Canadamonatsupport@monatglobal.com
  • Chat with us by accessing your account at www.mymonat.com and click on: Live Chat
  • Call our MONAT Customer Care team at (833) 750-4880


If you are a Market Partner returning on behalf of your customer, please include your customer's information within the required fields. A Customer Care representative may contact you if more clarification on your return is needed. For more information on Refunds & Returns please visit our Returns Page here.

Please enter the first and last name on your account.

Please enter your account ID which can be found in your order confirmation email below your Shipping and Billing Address. If you do not have an ID, enter the phone number on file associated with your account.

Enter your order confirmation number of the order you wish to return, this is located on your order confirmation email. If you do not know your order ID, please enter the date your order was processed. You may only process one order return per submission form entry.

Please provide your email address associated to your MONAT account. MONAT will use this email to contact you if we have questions processing your return.

Please provide your phone number associated to your MONAT account.

When did you receive your order?*

Please Note:

Returns on items eligible for returns are accepted within 90 days of receipt. Items must be returned unopened/unused, in their original packaging.

Help us help you! Please provide additional details as to why you'd like to return your product(s).

Select or enter value
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What type of order are you looking to return?*

If your return is a partial order return, please specify which product(s) you are looking to return.

Please contact Customer Care to proceed with your return. Email us at: Canadamonatsupport@monatglobal.com Chat with us by accessing your account at www.mymonat.com and click on: Live Chat Call our MONAT Customer Care team at (833) 750-4880

Specify Items (Partial Returns Only)

If you are returning only some items in your order, please specify which ones here. If you are retuning full order, please leave this section blank. NOTE - We do not accept partial returns on promotional orders

Select or enter value
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Select or enter value
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Select or enter value
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Please type them here. If you purchased a promotional order and you wish to return your order in full, please provide details here.

Please include the number of items you are returning. Example: 2x REJUVABEADS ®

⚠ Attention MONAT Family! ⚠


Thank you for your participation in our Returns Form feature. Please note this form will be discontinued effective October 1st, 2022.


After this time, you may request your return by contacting our Canada Customer Care team via Canadamonatsupport@monatglobal.com or by calling/chatting us.

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