ICOM 911 Application

I-COM does not discriminate in hiring based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), marital status, veteran status, sexual orientation, the presence of a disability, or genetic information.

In compliance with the Americans with Disabilities Act, ICOM recognizing the essential elements of the job, will determine reasonable accommodations to enable a successful applicant to test for the job; and if hired, to safely and effectively perform the job.

NAME*

First, Last, Middle

Mailing Address*

City *

State*

Zip*

PHONE NUMBER*

Email *

Social Security Number *

DATE OF BIRTH*

File Upload*

Upload Resume

Drag and drop files here or

Refrence 1: Name*

Refrence 1: Address*

Refrence 1: Phone Number*

Refrence 1: Length of time known*

Refrence 2: Name*

Refrence 2: Address*

Refrence 2: Phone Number*

Refrence 2: Length of Time Known*

Refrence 3: Name

Refrence 3: Address

Refrence 3: Phone Number

Refrence 3: Length of Time Known

Can you perform the essential functions of this job with or without reasonable accommodations?

Answer*

Yes

Words Per Minute*

Required to take Dispatcher test

Previous Address 1:*

Previous Address 1: City *

Previous Address 1: State*

Previous Address 1: To/From*

Previous Address: 2*

Previous Address 2: City*

Previous Address 2: State*

Previous Address 2: To/From *

Previous Address 3: Address*

Previous Address 3: City *

Previous Address 3: State*

Previous Address 3: To/From *

Applicant Inital *

Dispatch Questioneer

The effectiveness of ICOM hinges on the quality of the personnel it employs, and the level of public trust in those personnel.

An ICOM dispatcher's work is a personal service of the highest order, requiring dedication and professionalism in those individuals who are employed in this career field. Mistakes in judgment could cause irreparable harm to the Law Enforcement, Fire, and medical response personnel, and the persons they serve.

To assist you and ICOM in determining whether or not you meet the standards for the Dispatcher position, please answer the following questions.

1. Are you willing to be assigned to shift work, which includes day, swing and graveyard on a rotation basis?

1.*

Yes

2. Are you willing to work weekends, holidays and overtime?

2.*

Yes

3. Are you willing to accept that you may not be permitted to leave the communications facility during your shift except in an emergency?

If you smoke, this may mean you must be able to go up to 12 hours without smoking.

3.*

Yes

4. Are you willing to perform required work outside your job description when assigned?

4.*

Yes

5. Are you willing to consent to a psychological test?

5.*

Yes

6. Are you willing to agree that the integrity of the information in the 911 Center is vital, and any breach of confidentiality will result in disciplinary action up to and including dismissal?

6.*

Yes

7. Are you willing to consent to a drug test?

Answer 7.*

Yes

8. Are you willing to consent to being fingerprinted?

8.*

Yes

9. Are you willing to work in the high stress environment common to an emergency communications center?

Answer 9.*

Yes

10. Are you willing to work in a disciplined environment and carry out orders even if you do not agree with them?

10.*

Yes

11. Are you willing to take instructions and abide by the policies, procedures, guidelines, rules and regulations of the communications facility?

11.*

Yes

12. Are you willing to participate in training in order to learn and develop the techniques and skills required of a Call Receiver or Dispatcher?

12.*

Yes

13. Do you have experience operating a computer?

13.*

Yes

14. Are you able to effectively read, write, communicate and understand the English language?

14.*

Yes

15. Are you able to hear and understand sound sources coming through a communications headset, radio, or telephone receiver and, SIMULTANEOUSLY, other spoken words not heard through a listening device?

15.*

Yes

16. Are you able to record names and numbers accurately?

*Not transpose numbers and/or letters?

16.*

Yes

17. Are you able to act in a decisive manner, using appropriate professional judgment?

17.*

Yes

18. Are you able to do several things at one time and remain focused on the most critical event under stress?

18.*

Yes

19. Are you able to actively listen to others for an understanding of their needs and situations?

19.*

Yes

20. Are you able to retain your emotional control, honesty and productivity while under pressure from demanding callers, shortage of time, personal problems, requirements of supervisors, or other sources?

20.*

Yes

21. Are you able to handle a variety of rapidly flowing information from various sources at one time?

21.*

Yes

22. Are you able to quickly report events and information in writing, legibly and accurately?

22.*

Yes

23. Are you able to type a minimum of 4500 keystrokes per hour with 95% accuracy?

23.*

Yes

24. Are you able to recognize when to make and implement independent decisions according to appropriate professional judgment, and when to seek guidance and/or clearance from supervisors?

24.*

Yes

25. Are you able to remember numerous details?

*Good memory

25.*

Yes

26. Are you willing and able to maintain dependable work habits, such as reporting for work on time?

26.*

Yes

27. Are you able to detach from callers' emotions, potentially a call from someone you may know personally, yet project an image of professional empathy?

*Avoid personal involvement.

27.*

Yes

28. Are you able to learn and apply new information rapidly?

28.*

Yes

29. Are you willing and able to work all shifts of a 24-hour day period and be available for emergency call-in overtime?

29.*

Yes

30. Are you willing and able to accept responsibility for your actions?

30.*

Yes

31. Are you able to promote a teamwork environment with difficult co-workers?

31.*

Yes

32. Are you willing and able to show initiative in completing work assignments?

32.*

Yes

33. Are you able to multi-task and coordinate your movements?

*Operating telephone and radio equipment simultaneously, typing information into a computer while speaking on the phone, or typing what a caller is saying.

33.*

Yes

34. Are you willing and able to accept criticism without reacting defensively, rationalizing mistakes, or blaming others?

34.*

Yes

35. Are you able to respond to other agencies and citizens with a courteous, helpful, and business-like attitude in all radio, telephone, and personal contact?

35.*

Yes

36. Are you willing and able to adapt to new or unique situations?

36.*

Yes

37. Are you willing and able to adapt to new or unique situations?

37.*

Yes

38. Are you able to contribute to a pleasant work environment by maintaining a positive attitude when carrying out duties and complying with policy?

38.*

Yes

39. Are you able to remain calm and gather information from a caller contemplating hurting themselves or others?

39.*

Yes

40. Are you able to remain calm and gather information from a caller contemplating hurting themselves or others?

40.*

Yes

41. Are you able to manage the stress of an officer involved shooting, while still performing the functions of the job as a dispatcher?

41.*

Yes

42. Are you able to set aside personal thoughts and opinions about specific individuals, or situations, and comply with agency procedures to provide all callers the help they need?

42.*

Yes

43. Are you able to look past excessive use of profanities from a belligerent caller and find out what help they may need?

43.*

Yes

44. Are you able to remain calm, and continue to obtain and document information from a hysterical caller in a high stress situation?

44.*

Yes

45. Are you able to actively participate in 3 conversations at once?

*On the phone, on the radio, and in the room with fellow dispatchers.

45.*

Yes

Applicant Initial *

Applicants Acknowledgment

Initial Below*

At Will Employer:

I understand that if ICOM employs me, I must comply with ICOM's policies, rules, and regulations. ICOM is an "at-will" employer. I understand that my employment and compensation can be concluded, with or without notice, and with or without cause, at any time, at the option of either ICOM or myself.

I understand that if ICOM employs me, I will have the choice to be represented by a Bargaining Unit (Guild), and an agreement of employment may be entered into between a Bargaining Unit officer and the ICOM Director and Board on my behalf.

Substance Abuse Policy:

I understand that it is ICOM's policy to maintain a work environment free of substance abuse. This policy applies to all current and prospective employees. In order to preserve employee fitness for duty, the safety of employees and the public, drug and alcohol testing is a requirement for prospective employees in safety sensitive positions and may be required of current employees in situations as proscribed by policy. All employment offers are contingent upon the applicant successfully passing drug and alcohol screening when required; applicants who fail this screening will not be eligible for employment at ICOM for one year from the date of the screening.

No Conflicts of Interest:

I certify that I am not engaged in any outside activity or business that could be considered in conflict with I-COM's interest or those of its citizens, nor will I become engaged in such activity or business if employed. I understand that outside business or employment are subject to the prior approval of the Director.

Certification to Work in the United States:

I understand that all ICOM employment offers are contingent on the applicant meeting the requirements of the Immigration Reform and Control Act. This Act requires ICOM to verify the identity of every new employee as well as their legal right to work in the United States. This verification requires you to complete the Government's Employment Eligibility Verification form (1-9) and present the required documentation on the first day of employment.

Accuracy of Information:

I represent that I have carefully reviewed all of the questions in the application package and have taken all the time necessary to provide full, complete, and accurate responses. I acknowledge that ICOM will rely on the information I have provided in this application package. I further represent that the information I have provided contains no errors, omissions, misrepresentations, or anything that could be construed as misleading.

I understand that if employed, any errors, omissions, or misleading statements that I provided on this application package will be grounds for disciplinary action up to and including termination.

I understand that I must satisfy the above requirements in the application package prior to employment with ICOM.

I have not been rejected by ICOM for a positive drug screening one year PRIOR to the date of this signed statement.

I, the applicant, have read and understand the above statements.

Authorization for Release of Information.

I hereby authorize a review of and full disclosure of my personal and professional background including credit, criminal, driving and service records to any duly authorized agent of the Island County Emergency Services Communications Center, whether the said records are of a public, private or confidential nature.

The intent of this authorization is to give my voluntary consent for full and complete disclosure of information and records regarding my character, general reputation, credit, previous employment, and similar background information and to contact any and all references from any or all of the following sources:

• Any educational institution.

• Any business, public utility, financial or credit institution to obtain financial statements, records of loans, credit reports or ratings, or other records.

• Any office, clinic, sanitarium, hospital or private practitioner where illnesses, injuries and/or deterioration (physical and/or mental in nature) are diagnosed and treated.

• Military records including the U.S. Veteran's Administration and Selective Service System.

• Employment, past employment and pre-employment records including background reports, efficiency ratings, complaints or grievances filed by or against me.

• Records and recollections of attorneys at law, or of other counsel, whether representing me or another person in any case, either criminal or civil, in which I presently have, or have had, an interest.

• Any public or private social service agency.

• Friends, relatives and neighbors.

• Observations from Supervisory personnel.

• Social media networks as listed (platforms)

I understand that any information obtained by a personal history background investigation, which is developed directly or indirectly, in whole or in part, upon this release authorization will be considered in determining my suitability for or continuance of employment by

the Island County Emergency Services Communications Center.

In consideration for being reviewed for valuable employment desired by me, I hereby release any individual or institution, including its agents, officers, employees or related personnel, both individually and collectively, from any and all claims, liability and damages of whatever kind, which may arise out of furnishing such information and which may at any time result in me, my family, heirs or associates because of compliance with this authorization and request to release information or any attempt to comply with it.

If employed by ICOM, in consideration for assisting me in providing information to prospective employers at no cost to me.

I release ICOM from any liability for future references it may provide regarding my work history at the agency.

Exceptions to this blanket authorization.

Explain reasons

This form is a required part of the application.*

It is my intention that any copy of this authorization be as effective as is the original.

My authorization and release from liability are voluntary acts.

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