OMNI Logistics - Cargo Claim Form

Valued Customers, As your Freight Forwarder, Omni Logistics takes great care in arranging transportation of your cargo.

There are risks in transportation and unfortunately Cargo Damage or Loss does occur.

Omni's Cargo Claims Team will work diligently to resolve your Cargo Claim.

If you have any problems submitting this Cargo Claim Form please feel free to contact us at 915-225-7518 or email us at claims@omnilogistics.com


IF YOU ARE NOT PREPARED TO COMPLETE THIS ENTIRE CLAIM FORM, PLEASE EMAIL YOUR INTENT TO FILE TO CLAIMS@OMNILOGISTICS.COM


Supporting Documents:

The following Supporting Documents are Required and should be provided along with your Initial eCargo Claim Filing. This will reduce email traffic and avoid unnecessary delays in the processing of your Cargo Claim.

Your Cargo Claim may result in declination if insufficiently supported or documented.

  1. Origin BOL with PU Driver’s signature – to evidence condition at origin
  2. Invoice, Purchase/Sales Receipt, or similar document to evidence your claimed amount – making note of which Article/s were damaged or lost.
  3. Delivery Receipt with consignee’s signature – to evidence condition at destination.
  4. Pictures – pictures that accurately depict the damages to the packing and contents.
  5. Location of damaged article/s; address, contact name and phone number to schedule an inspection.
  6. Where it is alleged, that the damaged Article/s are a Complete Total Loss,an affidavit is required, on your Company letterhead, describing your efforts/attempt to consider repairs and if deemed unrepairable, why the Claimed Articles cannot be repaired and/or used for their intended purpose.



Claim Filing Requirements:

1.    Cargo and all original packaging materials must be held and available until Omni Logistics' Claim Investigation is completed.

    a.   "Packaging" includes everything received on delivery including pallet/crate, boxes, shrink wrap, strapping, etc.

    b.    Prematurely disposing of Claimed Articles or packaging may prejudice the Claim investigation resulting in Declination of your Cargo Claim.

    c.    Please consult with Omni Logistic's Cargo Claims Team prior to disposing of any of these articles or packaging.

2.    Pictures of cargo, including pictures of damaged packaging and damage to contents should be taken immediately.

3.    You must notify your Omni Representative immediately if Notations of damage were not made on the Delivery Receipt upon acceptance; you only have 72 hours to report Concealed Damage under Omni T&Cs unless Contractual Terms differ (Please refer to your contract with Omni if applicable).



Unless otherwise agreed in writing, all Omni Services are subject to Omni's Terms & Conditions, viewable at https://www.omnilogistics.com/business-terms/

Please enter your Company's full Legal Name here as it should appear for remittance.

Please provide your entire mailing address as it should appear for remittance.

Please contact your Omni Sales or Account Manager if you do not have this information.

Please provide all of your Shipping Reference Numbers here.

Type of Claim*

Please choose from the list below; let us know what type of Cargo Claim you are filing

Please Enter the Amount you are Claiming as a result of this Loss or Damage

New or Used?*

Are the Articles your are Claiming New or Used?

Please provide a detailed description of the Lost or Damaged Article/s. Please Upload a Packing Slip noting the Lost or Damaged Article/s - an 'Upload Document/s' field is available below where you can drag and drop all of your Supporting Documents

How many pieces are you Claiming as Lost or Damaged?

Enter the weight of the Damaged or Lost portion of your shipment.in pounds.

If you requested Insurance or a Declared Value on your shipment, Enter that amount here. Otherwise enter "None" or "0"

Statement of Total Loss/Beyond Repair*

Please select from below.


If you are Claiming a Complete Total Loss for a Damage Claim, we will need you to provide on your Company Letterhead a statement detailing why the Damaged Article/s are not repairable. Keep in mind that Claims Regulations state that the Claimant has a Duty to Mitigate a Cargo Claim either by repairing the Damaged Article/s or considering and providing a Salvage Allowance.

Please Enter a Salvage Value or Salvage Allowance. If this Information is unknown at this time please indicate "UNK".

A Salvage Allowance is part of a Claimant's Duty to Mitigate where a Cargo Claim is filed for Complete Total Loss.

Loss or Damage Noted on Delivery Receipt?*

Did the Consignee make notations of Damage on the Delivery Receipt upon acceptance of the Shipment/Cargo?

Please Enter the Date you Paid Omni's Freight Invoice. If you haven't paid this Freight Invoice yet, leave this field Blank. Keep in mind that your Freight Invoice will have to be Paid before any Claim Settlement can be reached

If this is a Claim for Damage; please enter the Complete Address where the Damaged Articles are being held and a Point of Contact Name, email, and phone. Do not Discard any of the Damaged Articles or their Packaging. Discarding or Disposing of the Damaged Articles or their Packaging may cause your Cargo Claim to be Declined. If this Claim is not for Damage, please Enter "N/A" here

Please let us know the date this Claimed Damage was first discovered.

Please tell us the date you first reported this Damage to Omni

Was this reported via Email, Phone Call, BOL/DR notated?

Enter the Omni Rep's email address where Loss or Damage was reported to initially here

Please Enter your name here

Please Enter your email address here

Please Enter your Phone Number here

Please upload your Supporting Documentation here.

The following Supporting Documents are Required and should be provided along with your Initial eCargo Claim Filing. This will reduce email traffic and avoid unnecessary delays in the processing of your Cargo Claim.

Your Cargo Claim may result in declination if insufficiently supported or documented.

  1. Origin BOL with PU Driver’s signature – to evidence condition at origin
  2. Invoice, Purchase/Sales Receipt, or similar document to evidence your claimed amount – making note of which Article/s were damaged or lost.
  3. Delivery Receipt with consignee’s signature – to evidence condition at destination.
  4. Pictures – pictures that accurately depict the damages to the packing and contents.
  5. Location of damaged article/s; address, contact name and phone number to schedule an inspection.
  6. Where it is alleged, that the Damaged Article/s are a Complete Total Loss,.an affidavit is required, on your Company letterhead, describing your efforts/attempt to consider repairs and if deemed unrepairable, why the Claimed Articles cannot be repaired and/or used for their intended purpose.
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