Terms and Conditions

Welcome to our Group of Travel and Tours, a platform for booking Umrah packages and related services. Please carefully read these Terms and Conditions before availing our package given to our accredited team leader or Sheikh and making any bookings. By booking our package using our system and select our accredited team leader or Sheikh to your entire journey, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you can decline any transaction with our affiliated Sheikh or do not proceed to fill up the form.


1. Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

- "We", "Us", "Our" refers to the IKHLAS Travel & Tours.

- "You", "Your", "Customer" refers to the user of our accredited team leader or Sheikh and/or the person making the booking.

- "Umrah" refers to the pilgrimage to Mecca, Saudi Arabia, performed by Muslims.

- "Package" refers to the Umrah package offered by us, which includes Umrah Visa, Flight, hotel, and transportation.


2. Booking and Payment


2.1. All bookings must be made through our accredited team leader or Sheikh. We do not accept bookings made via telephone, email, or any other means.

2.2. To make a booking, you must provide us with accurate and complete information, including your full name, contact details, and any other information required by us. Any false or misleading information provided by you may result in the cancellation of your booking.

2.3. All bookings must be fully paid at the time of booking. We do not accept partial payments or deposits.

2.4. Once your booking is confirmed and payment is received, we will issue a booking confirmation to you via email.

2.5. We reserve the right to cancel any booking if the full payment is not received within the specified time.


3. Prices and Payment Methods


3.1. The prices of our Umrah packages are given to our accredited team leader or Sheikh and are subject to change at any time without prior notice.

3.2. Prices are quoted in US dollars unless stated otherwise.

3.3. Payments can be made by credit card, debit card, or bank transfer. We do not accept cash payments.

3.4. All payments must be made in full, and any additional charges, such as bank fees, must be borne by you.


4. Cancellation and Refunds


4.1. All bookings made through to our accredited team leader or Sheikh and if the customer cancel or did not continue the journey, means that if you cancel your booking for any reason, and the transaction is confirmed, you will be refunded according to our refund policy.

4.2. In the event that you are unable to travel due to unforeseen circumstances, you will be refunded accorging to refund policy.

4.3. We reserve the right to cancel or reschedule your booking in case of force majeure events such as natural disasters, political unrest, or any other circumstances beyond our control. In such cases, we will offer you the option to reschedule your booking or provide a refund, subject to our discretion.


5. Amendments and Changes


5.1. We reserve the right to make changes to our, packages, prices, and these Terms and Conditions at any time without prior notice.

5.2. Any changes to your booking must be made through our accredited team leader or Shiekh for any subject to availability and additional charges.


6. Liability


6.1. We will not be liable for any loss, damage, or injury caused by any act or omission of any third party, including but not limited to airlines, hotels, transportation providers, or any other service providers.

6.2. We will not be liable for any loss, damage, or injury caused by any force majeure events or circumstances beyond our control.


7. Intellectual Property


7.1. All content on our site, including but not limited to text, images, videos, logos, and graphics, are the property of IKHLAS Travel & Tours and are protected by copyright laws.

7.2. You are not permitted to copy, reproduce, distribute, or use any content from our site without our prior written consent.


8. Governing Law and Jurisdiction


These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines, and any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Philippines.


9. Severability


If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


10. Contact Us


If you have any questions or concerns regarding these Terms and Conditions, please contact us at sales_ita@ikhlastravelandtours.com.


By using our site to give your information to our accredited team leader or Sheikh, you agree to comply with these Terms and Conditions and any other policies or guidelines posted on our site and to select our accredited team leader or Shiekh to guide your entire journey. Thank you for choosing IKHLAS Travel & Tours. We wish you a safe and fulfilling journey.


Privacy Policy


At IKHLAS Travel & Tours, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure its protection.


Collection of Information:


We collect personal information from our customers in order to provide them with our services. This may include, but is not limited to, name, address, email, phone number, and credit card information. We only collect this information when it is voluntarily submitted by our customers.


Use of Information:


We use the information collected from our customers for the sole purpose of providing our services. This may include but is not limited to, booking Umrah Visa, Flights, hotels, and transportation for Umrah packages. We may also use this information to communicate with our customers regarding their bookings and to provide them with updates and promotions related to our services.


Protection of Information:


We take the security of our customers' personal information seriously. We have implemented various security measures to protect against the loss, misuse, or alteration of the information under our control. This includes using secure servers and encryption technology to safeguard all sensitive information.


Disclosure of Information:


We do not sell, trade, or otherwise transfer our customers' personal information to outside parties. This does not include trusted third parties who assist us in providing services, and we will keep this information confidential. We may also release information when required by law, or to protect our rights, property, or safety.


Team Leader/Sheikh


Our accredited team leader, or Sheikh is a third-party. These entity have their own separate and independent privacy policies. their primary purpose is tour guide for Umrah to facilitate and enhance the spiritual journey for Umrah. This includes providing guidance on the rituals, historical and cultural context of the holy sites, and ensuring the safety and comfort of the group throughout the holy journey of Umrah.


Terms and Conditions:


All bookings for Umrah packages must be made with full payment. Once the booking is confirmed and issued, it becomes non-refundable. Any changes or cancellations to the booking will be subject to the terms and conditions of the airlines, hotels, and other service providers.


We reserve the right to change, modify, or update these terms and conditions at any time without prior notice. It is the responsibility of our customers to review these terms and conditions periodically for any changes.


By using our services, you agree to comply with these terms and conditions and to provide accurate and complete information for your bookings. Any false or misleading information provided may result in the cancellation of the booking and may also be subject to legal action.


In case of any disputes or discrepancies, our company's decision will be final and binding.


Contact Information:


If you have any questions or concerns about our Privacy Policy or Terms and Conditions, please contact us at email address sales_ita@ikhlastravelandtours.com. We are committed to addressing any issues in a timely and appropriate manner.


This Privacy Policy and Terms and Conditions were last updated on July 1, 2025

 

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