Courier Claim Form


Please note that you remain responsible for insuring your goods during transit and whilst stored in our facility. Bray Solutions Ltd insure our liability for goods that become lost or damaged whilst in our care at the below levels, which may be less than the full value of the goods, especially if they are high value / low weight. Our liability does not extend to incidental costs.


- UK Transport: RHA Conditions of Carriage – Standard insurance cover up to £1,300 per tonne.


- Parcel Couriers: Conditions of the courier.


- European Transport: CMR Conditions of carriage – Cover as per the international CMR convention.

PLEASE NOTE THAT WE ARE UNABLE TO CLAIM AGAINST ANY PARCELS THAT CONTAIN GLASS OR LIQUIDS.

Select or enter value
Caret IconCaret symbol
Select or enter value
Caret IconCaret symbol

The cost price is essential because this forms the basis of the claim.

Please attach the following forms of supportive evidence:


- Proof of cost price

- Pictures of unit damage/packaging

- Claused POD


*We are unable to proceed with the claim without copies of the supportive evidence listed.

Drag and drop files here or
Privacy Notice|Report Abuse