NCQA CCBHC Standards: RFI Feedback Form with Specified Questions

Please use this form to provide your answers to our specified questions. To use this form, please follow the instructions below:


  1. Enter your name.
  2. Enter your organization name.
  3. Please answer the questions using the text boxes below each individual question. You do not need to answer every question on the form.
  4. Hit the "Submit" button at the bottom of the page when you are finished.
  5. After submitting, you will be directed to a new form where you can repeat these steps, as needed.


If you have any questions about the standards or about completing this form, please contact Maria Diaz at mdiaz@ncqa.org.


General Questions

We welcome your comments on the following areas:

  • Feasibility of Evidence Requirements
  • Shared Evidence Requirements
  • Standards Document Organization
  • Clarity of Language
  • Front Matter Items

Evidence is uploaded into the Q-PASS survey portal to confirm the CCBHC has met the requirements of the standard.

Do the proposed evidence requirements seem feasible for the standards?

Do you agree some evidence requirements will be shared among CCBHC sites while others may be site specific?

Is the standards document organized and easy to follow?

Is standards language clear and easy to understand, such as, what is required to meet the standard?

Front Matter is a guidance document that accompanies the standards and provides information such as definitions, program eligibility, and the survey process. These items would not require evidence to be uploaded into the survey portal, however, evidence would be available and provided upon request for review by NCQA.


Do you agree with the standards proposed for inclusion in front matter materials?


Specific Standards-Related Questions

We also welcome your feedback regarding specific standards. Please reference the standards document while completing.

CC 13: Health IT Plans (pg. 20)

How are these currently determined and/or managed at your organization/CCBHC?

SCS 01: CCBHC-Provided Services (pg. 21)

How does your CCBHC confirm it directly provides 51% of encounters and/or track this threshold?

SCS 03: Coordination of Crisis Services (pg. 22)

How does your CCBHC coordinate with mobile crisis response teams so intervention can occur in a timely manner? (e.g., how calls are dispatched and routed to local entities.)