Pool Warranty Service Request Form

Please complete the form below to provide details about your equipment issue. Include as much information as possible about the failure and the affected equipment. This will help us dispatch a qualified contractor to assist you.

Once submitted, our warranty team will review your request and begin securing service. You can expect an update within 3 business days.

Professional Installation Acknowledgement

I acknowledge that my equipment has been installed correctly by a properly licensed installer, in accordance with the warranty terms provided by the manufacturer. I understand that this acknowledgment is required to validate the warranty coverage.

Yes

CONTACT / SERVICE INFORMATION

Contact Name

Contact Email

Contact Phone Number

Phone

Service Street Address

Service City

Site State

Service Zip

EQUIPMENT INFORMATION

Date Heater Installed

What Needs Service?

Finding your Serial Number

Most Serial Numbers Start with a letter such as W or V.

An example of a valid serial number is W115104288.

If you can't locate your serial number, please visit our registration website and click "Where is my serial number" link.

Registration Website Link

Now Enter Your Serial Number

Model Number

Failure Description

Please describe what the heater is doing or not doing in detail to best assist you.

File upload

Please attach any photos of the rating plate (serial number sticker), error code display, installation photos or proof of installation documents.

Drop your files here

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